Complaints

BY TELEPHONE
EMERGENCY – 911
NON-EMERGENCY – 207-532-2287

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THE STATION IS LOCATED AT 97 MILITARY STREET  AND IS STAFFED 24 HRS. A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR.

Anonymous Tip-Line
E-mail crimetipline@houlton-maine.com

Commending Superior Performance

If you wish to commend the actions of any Houlton Police Department employee you can:

*Ask to speak with the employee’s supervisor and verbally express your commendation, or;
*Write a letter to Chief of Police explaining your commendation, or;
*Call the Houlton Police Department and explain your commendation.

Commendations received by the Chief for any Houlton Police Department employee results in advising the employee of your gratitude, and your kindness in informing us of your appreciation. His/her actions and your appreciation are related through a letter of thanks or commendation from the Chief, a copy of which is permanently entered into the employee’s personnel file.

Complaints

It is essential that the community have confidence in the administrative procedures of the Houlton Police Department that are designed to supervise and control exercise of police power. If the integrity and efficiency of the Department is to be maintained, allegations of misconduct against members of the Department and complaints of inadequate service must be thoroughly and expeditiously investigated.

The administration recognizes that Department members are often subjected to intense pressures in the discharge of their duties. Officers are frequently required to remain neutral under circumstances that are likely to generate considerable tension, excitement, and emotion. In such situations, words, actions, and events occasionally result in misunderstanding and confusion. It is to the advantage of each Department member, and the community that there are sound internal procedures for the thorough and impartial investigation of allegations arising out of such circumstances.

The expeditious resolution of complaints in a fair and impartial manner will ensure that the present high level of integrity and efficiency enjoyed by the Department is maintained.

It shall be the policy of the Houlton Police Department to investigate citizen complaints. The Department will continue to investigate all valid complaints, in a timely manner, to their logical conclusion.

Questions or Recommendations

The Houlton Police Department is committed to providing the best law enforcement service possible. Citizen cooperation and participation are essential if the Department is to succeed in this goal. If you have questions about any specific action taken by the Houlton Police Department, how the Department operates, or have a recommendation on how we can improve our law enforcement services, please call the Houlton Police Department at 207-532-2287.